Skip to content
ExtraDock Docs
← Back to site

Diagnostics#

When you report a bug, ExtraDock can export technical information that helps support understand what happened. The exports are saved to a location you choose. ExtraDock never sends them automatically.

Opening Diagnostics#

ExtraDock 5#

Open Settings (⚙). In the sidebar, scroll to Support and select Diagnostics.

ExtraDock Settings showing Diagnostics under Support and the three diagnostic export buttons

The Diagnostics page lets you export dock diagnostics (1), screen diagnostics (2), or logs (3).

Screen diagnostics#

Click Export Screen Diagnostics… when a dock appears on the wrong display, moves after a monitor reconnects, or does not remember its screen assignment.

This creates a JSON file containing ExtraDock's screen identity decisions and a snapshot of the connected display layout.

Logs#

Click Export Logs… to save recent ExtraDock log messages. Logs are most useful immediately after you reproduce a problem and before you quit ExtraDock, because the export covers the current app session.

ExtraDock 4#

Open the management window, then:

  1. Select the affected dock.
  2. Open Properties.
  3. Scroll down to Actions.
  4. Click Copy Debug Info.
ExtraDock 4 management window showing how to select a dock and find Copy Debug Info under Properties and Actions

Copy Debug Info copies the selected dock's troubleshooting information. Paste it into your message to support.

Sending a bug report#

To help support investigate:

  1. Reproduce the problem, if possible.
  2. In ExtraDock 5, export the file that best matches the problem. For a general dock issue, include dock diagnostics and logs. For a display issue, include screen diagnostics too.
  3. In ExtraDock 4, use Copy Debug Info for the affected dock.
  4. Email the exported files or paste the copied information into a message to support@appitstudio.com. Include a short description of what happened and the steps that triggered it.

You can open and review each exported file before sending it. Exporting diagnostics is separate from the Send error reports option in General settings and does not turn automatic error reporting on.